ClockReports XE Help Guide - Hardware
& Software
Setup Steps: Activating Device To Work with ClockReports Software
SUMMARY
For the software to work with your time clock device you will need a Product
Activation Key which matches your devices serial number and you will need to
connect your device to your computer using its USB cable.
Later if you wish to
use your device on a network (if your hardware supports it) you can change the
connection to network from the 'Setup Device' button found in the main device
manager window.
During the first setup steps you will be presented with the add new device
window.
Note: You must complete this procedure to use the software, it is
required for software registration and activation and if you wish to communicate
(sync) with your time clock device over USB or Network.
You can skip this procedure during the trial period but you must do this
procedure prior to registration and activation.
Online activation is available when you purchase your device directly
from us or an approved distributor, you computer will need an internet
connection.
Online activation is quick and easy to do, but MUST be done within 14 days of
your purchase!
You will need to connect your device to your computer using its
supplied USB cable. (Note on many devices the USB cable is also the power cable,
the same cable can be unplugged from the mains power adapter and plugged into
you computers USB socket, power will then be supplied to the device from your
computer). When you have plugged the USB cable into your computer you will
probably need to switch the device on using the OK key.
OVERVIEW
Activating Hardware Device to Work with ClockReports
In order to use your Time Clock or Access Control Device you
need to do the following steps...
Connect your time clock device's USB cable to your device and plug in to
your computers USB port. Make sure your computer is online and connected to
the internet.
![](images/usbpc.png)
Switch on your device by pressing the 'OK/power' key on your devices
keypad, the display should light up confirming switch on.
Step 1. Connect your computer to the internet and make sure your computers firewall is not blocking ClockReports.
If your hardware device comes with a supplied USB cable then connect it now and switch the hardware on.
Note: that some devices combine the power cable and the USB in to one single USB cable with a special RJ11 style connector on one end.
Note: If you have more than one device please make sure only
one device is connected to your computers USB at this time.
Step
2. Choose your model type from the drop down list. You can find out which model you have by looking at the barcode label on the box or the product label on the back of the product.
If your model has a USB cable connected then you can go to Step 3, otherwise go to step 4.
Step 3. Click the scan button so the software can find the hardware, activate the product and configure it settings automatically.
- If all goes well you will receive a confirmation message and this window will close.
Note: If the software cannot communicate with the hardware then check your USB connections, the device is turned on and you have unlocked USB communications by authorising Admin Manager users immediately after connecting the USB cable to the computer. If you are still having connection issues please shutdown and restart your hardware by pressing and holding the OK key on the
hardware's keypad.
If the software is not able to connect to our on line servers then you will need to step 5.
Step 4. Enter your
hardware's serial number or barcode number found on the product label and click the submit button.
- If all goes well you will receive a confirmation message and this window will close, otherwise proceed to step 5.
Step 5. Obtain a product key by submitting a support ticket on...
www.clockreports.com/support.htm
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